Privacy Policy

Introduction

Welcome to uk99. We are committed to protecting the privacy and personal information of every player who uses our platform. This Privacy Policy explains how uk99 collects, processes, stores, and protects your personal data when you access our website at uk99.cam or use any of our services, including cricket betting, live casino, slots, and crash games.

By registering an account or continuing to use uk99, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, please discontinue use of the platform immediately.

Our Privacy Commitments

Information We Collect

When you create an account and use uk99 services, we may collect the following categories of personal information:

• Identity information: full name, date of birth, and nationality to verify that you meet our 21+ age requirement.
• Contact information: mobile number and email address used for account communications and transaction alerts.
• Financial information: bKash, Nagad, or Rocket mobile banking account references and transaction records (we do not store full payment credentials).
• Device and technical data: IP address, browser type, operating system, device model, and session duration collected automatically when you access the site.
• Gameplay data: betting history, game preferences, win/loss records, and responsible gaming limits you have set on your account.

We collect this data directly from you during registration and account use, and automatically through cookies and server logs when you browse uk99.cam. We do not collect sensitive categories of data such as biometric data, health records, or political opinions.

How We Use Your Information

uk99 uses your personal data for the following lawful purposes:

• Account management: to create, maintain, and secure your uk99 account, verify your identity, and process your bKash, Nagad, or Rocket deposits and withdrawals.
• Service delivery: to provide access to cricket betting markets, live casino tables, slot games, crash games, and all other platform features you choose to use.
• Fraud prevention and security: to monitor for suspicious activity, detect potential fraud, protect player funds, and maintain the integrity of the platform.
• Responsible gaming compliance: to enforce age verification (21+), apply self-imposed betting limits, facilitate voluntary self-exclusion, and flag accounts that may indicate problem gambling behaviour.
• Communication: to send you service notifications, transaction confirmations, promotional offers (where you have opted in), and responses to support requests submitted via our email channel.

How We Share Your Information

uk99 does not sell, rent, or trade your personal data. We may share limited information with the following categories of recipients only where strictly necessary:

• Payment processors: bKash, Nagad, Rocket, and Upay receive only the transaction reference details needed to execute or verify a deposit or withdrawal — they do not receive your full account profile or betting history.
• Technology and game providers: third-party game studios (e.g., Pragmatic Play, Evolution Gaming, Spribe, Ezugi) may receive anonymised session data for game-integrity and RTP auditing purposes.
• Legal authorities: we may disclose personal data to law enforcement or regulatory bodies if required by applicable law or to protect the legal rights of uk99 and its users.

Payment Data & Mobile Banking

uk99 is designed specifically for Bangladesh's mobile-first banking environment. We support instant deposits and withdrawals via bKash, Nagad, Rocket, and Upay. When you initiate a payment transaction, our system records only the transaction reference number, the amount, and the timestamp. We do not store your bKash PIN, Nagad mPIN, or Rocket account password at any point.

All payment data in transit between your device and our servers is encrypted using SSL. Transaction records are retained for a minimum period as required for financial audit and fraud-prevention compliance, after which they are securely deleted or anonymised.

Cookies & Tracking Technologies

uk99.cam uses cookies and similar tracking technologies to improve the functionality and performance of our website. The types of cookies we use include:

• Strictly necessary cookies: essential for the platform to function, including session authentication tokens that keep you logged in during an active betting session.
• Performance cookies: anonymised analytics data that help us understand how players navigate the site, which game categories are most popular, and where technical issues may occur.
• Preference cookies: small data files that remember your language, display settings, and responsible gaming limits so you do not need to re-enter them on every visit.

Most modern browsers allow you to control or disable cookies through their settings. Please note that disabling strictly necessary cookies may prevent you from logging into or fully using uk99.cam. We do not use third-party advertising cookies or behavioural profiling trackers.

Data Retention

uk99 retains your personal data only for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or as required to comply with our legal obligations. In practice, this means:

Active account data is retained for the lifetime of your uk99 account. If you close your account, we will retain the minimum data necessary for fraud prevention, legal audit, and responsible gaming record-keeping for up to five (5) years, after which it will be securely deleted or irreversibly anonymised. Gameplay logs and transaction records may be retained for a longer period where required by applicable financial regulations.

Your Rights & Choices

As a user of uk99, you have a number of rights in relation to the personal data we hold about you. You may exercise these rights at any time by contacting our support team:

• Right of access: you may request a copy of all personal data we hold about you at any time.
• Right of rectification: if any data we hold is inaccurate or incomplete, you have the right to request that we correct it promptly.
• Right of erasure: in certain circumstances you may request that we delete your personal data. Note that we may be legally required to retain certain records even after an erasure request.
• Right to restrict processing: you may request that we limit how we use your data while a dispute or query is being resolved.
• Right to withdraw consent: where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To submit a data rights request, please contact us via email at [email protected]. We will respond within a reasonable period and in accordance with applicable data protection principles. We may need to verify your identity before processing your request to protect against unauthorised access to your data.

Security Measures

uk99 employs a multi-layered security architecture to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security practices include SSL/TLS encryption for all data in transit, hashed and salted password storage (we never store raw passwords), firewalled server infrastructure with intrusion-detection monitoring, and regular internal security reviews.

Access to personal data within our organisation is restricted on a strict need-to-know basis. All team members with access to user data are bound by confidentiality obligations. Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights, uk99 will notify affected users as promptly as practicable.

Children's Privacy

uk99 is strictly an adult-only platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, process, or retain any personal data from persons under the age of 21. If we become aware that a user under 21 has provided us with personal information, we will take immediate steps to delete that information and close the associated account. If you are a parent or guardian and believe your child has registered on uk99, please contact us immediately at [email protected] so we can investigate and act accordingly.

Changes to This Privacy Policy

uk99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational improvements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active users via email or an in-platform notice.

Your continued use of uk99.cam following any update to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way uk99 handles your personal data, please do not hesitate to reach our support team. We are available to assist you and aim to respond to all privacy-related enquiries within a reasonable timeframe.